Key West >Bike Rentals Key West Llc
BAD NEWS!. One of the girls that works at the booth gave me the owners number.....(607)228-0482
DO NOT RENT FROM KEY WESY WHEELS ON 1800 N. Roosevelt!!!! I used to work for this guy, but after seeing what kind of business he was running I quit. I know first hand that the equipment is complete and total JUNK! The scooters, in my opinion, are VERY unsafe and dangerious. I know of a huge number of cases where customers have been denied refunds for scooters that broke down due to negligence on the part of the owner. The customers were simply told they were flooding the scooter, which was not the case.
STAY AWAY from key west wheels. Do yourself a favor and rent from one of the many other scooter and bike rental places on the island.
BBB Score F-....Look it up. DO NOT RENT FROM THEM.
This was our experience, still no response.
August 9th, 2011
To Whom It May Concern:
We are contacting you in order to follow up on our recent experience with Key West Scooter Rental.
We rented 2 double scooters Aug 6-8 (2 days). We made these arrangements via the internet, your advertising is great, misleading, but well laid out. When we read your internet page, it states your ?brand new scooters have all the latest controls and gauges for your safety.? To put it plainly, that is not what we found.
When we saw the scooters at your lot, we were quite shocked at their condition. Very worn out, broken and running poorly. To be honest we considered not taking them at all. However, Josh, the gentleman that had kindly picked us up at our rental home, was very kind and seemed like a man trying to make an honest living. So we decided to honor our contract. Even though my husbands scooter only had half a break handle, turn signals were taped on, The mirrors were impossible to use due to loose fitting screws and the gas gauge wasn?t working. Both bikes had extreme body damage, we tried to think of that in a positive light?we couldn?t really do anymore damage?. without totaling it. The worst part came at about 11:30pm on Aug.6th when one of the bikes stopped running completely.
We returned to your lot Sunday Morning approx. 10am to work this out or get replacement rentals. We were told that you were sold out. Your agent, Ryan Smith, of Key West Scooter Rentals, then went to where the bikes were parked to make sure the bikes were secured and in acceptable condition. He returned and informed us that we would be given a full refund for the defunct rental agreement. I have included this document as an attachment.
Your web page states ?Our customers are royalty?and service unbeatable.? I am sending this letter as a kind reminder, and request that you process our refund with Honor and unbeatable customer service.
Key West Wheels (305)295-7777 ~ 1800 N Roosevelt Blvd, Key.
Key West Wheels
1800 N Roosevelt Blvd (at Miami Subs, Across from Charter Boat Row)
Key West Wheels (located at 1800 N Roosevelt Blvd in front of Miami Subs) offers the following:
1 Lowest Prices on Key West, period
We will, flat out, beat any Bike price by $5/week, Scooters by $10/week, ECars [GEM] by $20/week.)
2 ZERO SECURITY DEPOSIT... you heard that right!
We are the ONLY Rental Co. on Key West we are aware of that does not charge a $300-500 auth. per scooter.
3 NO HIDDEN FEES, NO BAIT & SWITCH... and our crazy level of repeat customers proves it.
4 FREE Gas and Refills for Scooter Rentals - No $5 or $8 or $10 fee for gas like others charge.
5 FREE Delivery and Customer Shuttle, depending on equipment type.
6 FREE Pick-up *or Customer Return Shuttle,* which ever makes more sense for your situation.
7 FREE Roadside Service for mechanical failures, should anything arise, until sunset, weather permitting (365 days year)
8 YES! We take AMEX as well as Visa, MC and Discover (We might be the only company that does).
9 Best Selection: And we are the Largest Rental Fleet in the Keys
10 We're FAST... We are Highly Mobile (we always have someone on the road in KW anticipating your roadside needs)
11 NO Nickel and Dime... This is common on Key West, particularly in the area of minor blemishes on parts.
12 Cheapest PDW... Our Physical Damage Waiver is the least expensive on the island.
13 Quality: We have the Highest Quality Equipment, hands down.
14 Friendliness: Our drivers/rental agents are awesome! Very friendly and will impress your party.
15 Customer Satisfaction: We will go to extreme lengths to keep the customer happy.
16 10% Off your entire stay on Key West: Accommodations, Attractions, Everything! when you rent with us.
17 Gigantic Group Discounts
Bottom Line: We want you back as a customer again and again, and we work hard to make that happen!
We hope this has been helpful in making decisions for your upcoming stay.
Have a safe and wonderful stay in the Lower Florida Keys.
Key West Wheels
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