08/20/09

HORRIBLE.HORRIBLE, HORRIBLE

by KellyPerez

RUDE, CRUDE, AND ILL-BRED!! This company is toxic. The people responsible are just plain Greedy. I have never been more rudely treated by any business in my life. Don't bend over if you drop your wallet at this joint, just kick it to the door and run. Yellow'Red is the perfect color to represent this business. This company is like an open sore leaching and festering with disiese. In and of itself it has highhandedly begun to degrade beautiful Key West. STAY FAR AWAY

• Pros: NONE
• Cons: BIGGEST RIP-OFF JOINT ON EARTH

07/20/09

A great place...TO GET SCAMMED.

by canes715

Came with a large party (15-20 people) and needed both bikes and an electric car for the weekend. We worked everything out over the phone and signed the contract later on. We realized later that they actually changed the terms of the agreement to include a longer rental term and higher charge than that which we had agreed. We called back, and the manager refused to speak to us. We were directed to a new girl who hadn't even been involved with the original deal and literally must have been hired that day. After we finally got them to agree to honor the original agreement we thought everything was fine.

Wrong.

Two days later after returning all of the equipment, we received a phone call saying that they could not find the keys to the car that we rented. We assured them that we had in fact returned the car (an hour or so earlier than agreed). They then accused us of returning the car a day and a half late, then threatened to charge us both for they key and late charge. They then proceeded to tell us that they had no record of times that cars are returned or surveillance cameras. After we told them that we were on our way to talk to them in person, we get another phone call saying that they mixed up the paperwork. They called us before they even had all the facts and barely apologized for the accusations later.

This is the worst rental experience I have ever had. DO NOT RENT FROM SUNSHINE RENTALS.

• Pros: Location
• Cons: Pretty much everything else.

07/04/09

AVOID IF POSSIBLE!

by pappypap

This place is HORRIBLE! Terrible customer service, high prices, etc.etc. Huge employee turnover rate, they have an ad in the local paper EVERY week seeking employees. The company has been photocopying parking passes to display in their window so they can park their electric cars on Duval St. DO NOT GET A SCRATCH ON A SCOOTER! Minimum damage charge = $350. Sunshine is one of the ONLY scooter rental companies in Key West which pays their employees a commission based on the damages caused by a customer, so don't expect a good training class, they WANT you to damage the scooter!! Next time we are going to rent from Key West Moped, much much better service and scooters. I encourage ALL potential customers to read the online reviews, or just ask ANY local. How this place is still in business is beyond me!

• Pros: location
• Cons: price, attitude, customer service