Ocean Key Resort & Spa
Key West, FL 33040
Phone: (800) 328-9815
07/26/2005 Posted by faosmee
Although beautiful with delicious food, good service left to be desired. I had a wedding there, spend thousands of dollars, and it was disgustingly disorganized. The ceremony started late b/c they couldn't direct people and every aspect was handled unprofessionally. The service was so bad that my brother ended up setting up the room where the reception was going to be held an hour before it was start. Also they can not follow a request of leaving a piece of fruit off a plate. No matter how many times they were told or how many times it was written in there system the fruit still appeared on my plate. To a person who is deathly allergic to it, this is very bad. The response I received from the manager after all issues were stated was nothing more than a mere Im sorry and good luck!
Pros: Food, Location, Accomdations
Cons: Service, Disorganized
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