Reviews & Ratings for Hyatt-Windward Pointe

09/18/08

Beautiful but not worth the hassle

by sphynxella

We have a timeshare with this place, and it was beautiful, however, our week was during the recent onslaught by Hurricane Ike, so we were not allowed to come down until late Thursday afternoon, after arriving in FLA the previous Saturday. This trip is something we had planned for more than 6 months and we hated to cancel because everything was paid for. We ended up staying two nights, instead of 7 and the vacation club refuses to provide any remuneration on our lost time. I understand this is considered an act of god type of situation, but it is just ridiculous. We are not allowed to transfer Hyatt points over to anything else, either - and we couldn't use those points at the Hyatt hotel down in the Keys but had to stay somewhere else.

• Pros: Beautiful setting
• Cons: Terrible attitudes